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To all of our customers that have shared their thoughts about ExpressURWay...
THANK YOU!
"I WANTED TO LET YOU KNOW THAT ON 06/30/09 I WAS HELPED BY THE BEST CUSTOMER SERVICE PERSON THAT I HAVE EVER HAD THE PRIVILEGE OF HAVING ASSIST ME. I SENT IN AN ORDER FOR TWO SUITS FOR MY SONS WEDDING AND WHEN THEY WERE NOT AVAILABLE JANICE WENT ABOVE AND BEYOND THE EXPECTED TO HELP ME FIND TWO SUITS THAT WERE IN THE SIZE AND COLORS THAT I NEEDED. THIS PREVENTED ME FROM HAVING A TOTAL MELT DOWN AND MADE MY DAY A GREAT SUCCESS. SHE IS A GREAT ASSET TO YOUR COMPANY! THANK YOU JANICE!!!! -- VERA"
"I received BenMarc executive suit that I ordered. It was very well made at a wonderful price and fit just right. I will be back to purchase in the future. -- D. D. Lambert"
"I feel I must let you know about my recent experience with your company. I recently placed an order for a dress from your company. I was notified that it was out of stock. Before, I placed another order, I thought I would call to make sure that my next selection was in stock. I talked to a woman by the name of "Charlene". I must say she went above and beyond in helping me find a dress for my daughters wedding. My second selection was out of stock in my size. She then asked what colors were an option for me and what size I needed. She then said she would call the warehouse and call me right back with some options. She called me back within 20 minutes and had several selections that were in stock for me to choose from. I decided on a dress and completed the order over the phone with Charlene. I received my dress yesterday. It is beautiful!. Other than needing to have it shortened ( I am on the short side) , it fits perfectly and looks wonderful! I will recommend your company to all of my friends and family. SUPERB customer service! Thanks again Charlene for all of your help. -- Cindy K."
"I received my package on today and I just want to say how pleased I am with your product. You really exceeded my expectation. I...will... be... a return.... customer.
"To everyone at ExpressURWay - I have just taken delivery of the suit I ordered from your Company and wanted you to know how pleased I am with it. I was worried what to wear to my Son's Wedding and you have provided me with a beautiful outfit. Thank you so much for a wonderful service. I could not have found anything so nice here in England.. ..Many thanks again to you all - Take care of yourselves and God Bless. - c. McKay"
"Dear Charlene, I have taken delivery of my Misty Lane outfit this morning. I couldn't believe my eyes when I opened the box-it was better than Christmas!! Words cannot express how thrilled I am. It is so beautiful, I can't wait to wear it. I would like to thank you Charlene for making my purchase so enjoyable, and you can bet that if another big occasion crops up I WILL BE BACK. Once again many thanks -- Sheila T."
"ARRIVED TODAY!! I'M SOOOOOO EXCITED! THEY'RE PERFECT!! WITH MIXING AND MATCHING THESE TWO OUTFITS, I'M ENDING UP WITH FOUR ELEGANT COMBINATIONS!! AM SOOOOOOO GLAD I FOUND YOUR WEBSITE! I'VE BEEN SHARING WITH FRIENDS! I WILLLLLLL BE BACK!!!!! -- TY TY TY!!!! - Marteena R."
"You won't ever have to worry about me being removed from your Newsletter Subscription unless I bite the dust...Your clothing is absolutely beautiful...I sew a lot for myself, but now I won't have to...Thank you so much for ALL your fantastic designs...They will keep me feeling like and looking like a million... - EColeman"
"Hi Ross, Thank you for this awesome outfit. I will be forever grateful. Sincerely, Mary W."
"Good morning.
I ordered a Milano suite {4031} from you and I would like to say thank you for all the effort and quick delivery you put into my order. Its not very often you get good service these days. I thought this suit was stunning when I first saw it on the inter-net, it is even more so when when i received it. I will be proud to wear this suit and will enjoy wearing it at my sons wedding on May 1st. Thankyou again and I will certainly will be using your services again. Regards. God Bless -- Audrey"
"Dear Sir/Madam:
I’m writing this message to express my sincere delight with your organization. It is extremely difficult to find suits that are stylish but different than everyone else’s these days. I purchased several suits for a very important meeting. The suits arrived on the day promised in perfect condition. Everything fit exactly like the sales personnel stated they would. The process you have in place worked perfectly for me and have made me a committed client of your organization.
If you are an executive that would like to stand out from the crowd, buy the suits here. The sales staff is crisp, professional and very knowledgeable about their products. It is a true pleasure doing business with you. I look forward to continued purchases in the spring and summer collections.
Best Regards, Jayne – Dallas, TX"
"Thank you so much! My daughter is getting married on Valentine's Day and the dress I ordered from you is what I will be wearing!!! I am so excited! God has blessed her with a wonderful Christian young man.
To God Be the GLORY! - Susan"
"Attention Mr Ross Oldham,
Dear Sir,
Today I received my absolutely beautiful Ladies Suit from you, Thankyou Thankyou Thankyou Next time I will buy a smaller size, now I know. Nothing that cant be taken in.
Thank you, One very happy customer and if you don't mind can I give my website to my many friends. -- Pamela "
"Hi my name is Angela G. and I'm so please with the order that i got from you that I wouldn't mind telling my friends about this website. Everything was intact and neat. The size was acurate and it look just like what I order. So thankyou so much. I'm very much so please."
Dear Sir or Madam,
I wanted to just advise you of the wonderful standard of service I received from your staff members Frieta, and Charlene during my first transaction with your company. I placed an order for an Aussie Austine suit number 12402, and the matching purse and hat and Frieta could not have been more helpful, she arranged for the parcel to be drop shipped to my home in California and the parcel arrived the next day, this standard of customer service is very rare these days and your staff are a credit to your company.
I also enquired about another outfit Aussie Austine 3102 , but was advised that you had the suit in stock but not the matching purse and hat, Should these items come back into stock within the next two months I would be very grateful if you could contact me ... ...as I am due to go back to England in February for a family wedding and would like to make another purchase from your company before I leave.
Please pass on my sincere thanks to both Frieda and Charlene . Best regards Barbara R."
"I stumbled upon your website and I must say that I love it! It is very hard to find suits for church that are up to date here in Boston without paying a higher price than what it really is worth. I definately will be ordering online from you. I am so impressed. Keep up the good work. Yrs truly, Paula. God Bless."
"Good Afternoon, I just had to take a few minutes to write this email telling you that you guys are the best. To make a long story short I stumbled upon your website by mistake while searching for the perfect dress to wear to my son’s wedding. I was amazed by the beautiful outfits that you displayed for plus size women like myself. Although I ordered the dress in the wrong size you folks made the return process an easy one and also the expedited shipping option so the dress could get back to me in time for the wedding. 5 star customer service, beautiful outfit great quality.
Thank you all so very much I will tell all my friends about you. Sincerely, Sadie"
"Thank you so much Charlene. You were very helpful and I appreciate your kindness. I will be ordering again and again. You provided exceptional customer service and that means a lot. I am a satisfied customer. I did not realize that you were that close to me ( Tennessee) I have family in Chattanooga, TN. Is that far from you? I'm looking online now to see what I can order next. Thank you again for your assistance. God Bless!"
I just want to express a very special “Thank You” to Carla. She went above and beyond the call of duty in helping me with my clothing needs. I am just overwhelmed with the customer service that she rendered. Outstanding Job! And, I appreciate it very much. Thanks Carla, --DeLois T."
"Ms. Charlene,
Just wanted to thank you so much for my Uniform. I received it on Tuesday the 7th of October as promised. My Church and I will be ordering from you again, real soon. Again, thank you so much. Be Blessed. --A. M. Harrison"
"Thank you very much! My suit arrived right on time, UPS Friday afternoon, it looks great and I looked great wearing it to see The Lion King on Broadway in New York on Saturday. Next month, I can't wait to wear it to church. Once again thank you and have a blessed day!  -- Gina M."
"Thank you for all your assistance with my order it has been a pleasure doing business with you and I look forward to placing orders in the future. Carla was a great help in expediting my order and I am very grateful. Please forward the tracking number for my purchase via e-mail and have a blessed day!  "
"I just got my suit that I ordered from you and I love it."
"Please give Charlene a warm hug and a sincere thank you for her caring
assistance. She continued a two-day conversation with me to get the proper
size determined of the Misty Lane burgundy duster dress I ordered for my
daughter's upcoming wedding. The dress fits! Your company is new to me,
but you are obviously not a novice company. Your customer service will be
touted. Thanks again to your vital business and especially to Charlene.
Christine, La Junta, Colorado"
"I would like to everyone at ExpressURWay who helped make my son's wedding day extra special! I called in a bind on the week of my son' s wedding in a panic. I had bought a dress from a "major" wedding chain and the dress did not look right with the jacket I had ordered. ExpressURWay reassured me I would get the dress by Wednesday (which I did) and gave me advice on the right size to order. One of the owners of the company (Ross) personally followed the order through to make sure there were no problems. This is customer service at it's finest! I told my mother that we are going to order all our church dresses through ExpressURWay. EVERYONE loved the dress! It is gorgeous! Thank you and God Bless. -- SLM"
"TO:EXPRESS UR WAY
I HAVE BEEN GOING TO CHURCH AND WHEN I GO I LIKE TO GO IN STYLE.
WHEN I WEAR ONE OF YOUR SUITS, I DONT HAVE TO WORRY ABOUT I'M I LOOKING GOOD BECAUSE YOUR SUITS FIT ME JUST RIGHT. THAT'S THE REASON I DON'T HAVE TO WORRYABOUT SHOPPING ANY WHERE ELSE BECAUSE THIS IS IT.
THANK YOU--Sandra"
"I spoke with Charlene on Monday and ordered a dress, the DanaKay 11877 in silver, size 22. Please give her my sincere thank you to Charlene for all her help! -- Kimberly"
"Hello Frieta,
I greatly appreciate your wonderful customer service because excellent customer service matters a great deal to me.... Thank you again. -- Deborah"
"Aloha! I decided to order my first suit from you recently, thinking it was a
"bit risky" as I couldn't try it on first, and uncertain as to the overall
quality. Let me tell you I was thrilled. The item was packaged beautifully
with hanger and protectant cover, and clips to keep the suit pristine. The
material was LOVELY! it was just what I hoped it woulf be. And then! I found
the design of the suit so well made - I had no idea the distinctive parts of
the suit had an option for removing or keeping on with buttons as the
occasion might require until I got it. Not only this, but the suit had the
elegance and distinction that I have been unable to locate anywhere else.
Thank you so much! Impressed, thrilled and happy. God Bless -- Sue
PS:I'm a redhead and generally wear autumn colours. I can't wait for the
fall catalogues to be launched! So, I'm not buying any other suits till I've
thoroughly checked out your site "
"...Thank you for taking the time and that extra step to listen to your customers.
It really says a lot about your service and for that I really appreciate you. I have given another lady here the site, she was very excited when I told her I had found this site with really nice suits. I pray that God continues to bless you and your business as you continue to bless others.
Thanks Again -- Tonya"
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"I am looking very forward to this as - at last! - I may now have a source for feminine but distinctive and elegant suits - I just don't look good in the usual run of the mill suits that are worn all over town by 20-somethings. (short skirts and yukky little jackets).
So thank you for providing this service and God bless you. -- Sue"
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"Hello Frieta,
Just wanted to let you know that my dress arrived yesterday (04/11/08) and it is lovely
(much nicer than I was anticipating, considering it wasn't my first choice).
I wanted to thank you again and as I said before I will be coming back to you in the future.
Thanks again!! - Lee B."
"Dear Frieta,
My heart is overflowing with gratitude, for I cannot tell you the pride and confidence i have because of the suits i ordered. I have received all the 10 suits and 3 dresses. My whole has changed, i mean WOW!!!!!
I am actually placing more orders now.
I am grateful because being in Dubai and so far away is a challenge to dress plus size, you guys have done the impossible.
Your service is beyond description, May God shine His blessings on you.
regards from the Arab world - Gladys"
"I would like to thank Mr.Ross for his excellent customer service in the timely exchange and quick return of a suit ordered for my wife for Easter. I received the suit on Thursday 3/20/08 in time for Easter as he said he would ensure I would. Thanks again. I am sure I will do be doing business again with Expressurway."
"Dear Mr Oldham,
I write to praise a member of your staff, Frieta. She has assisted me with my prior purchases in a very helpful and professional manner. You should be proud to have Frieta working for your organisation as she is understanding, kind, enthusiastic and efficient. I have shopped in many countries both on-line and personally and it is a breath of fresh air to come across someone as dedicated as her. These days most personnel do not care if you buy or not! Please pass on my thanks to Frieta for all her help and I look forward to shopping with you again." -- L.C - Izmir, Turkey
"I did get a chance to look at the suits last night when I got home and they are beautiful. Again Thank You very much for all of your assistance. In the future I will refer my church to you when they have to order organization suits (choir, matrons, etc.)"
"Thanks heaps again for your quick responses!
It's a refreshing change to deal with someone that actually cares about my order!"
"My beautiful suits arrived today. Thank you so much.
You were quite right, 14 would have been too big. I'll have to alter them a little, but that's easy enough. I always have to do this when I buy clothes as my hips are way bigger than my bust and as I'm only 5'2”, everything is always too long.
Thank you for your wonderful service – ordered on November 11 and delivered to rural Australia 10 days later. Amazing!!! Look forward to shopping with you again. God bless you all."
"My dress arrived today and it fits great! I’ll just have to have it shortened. I love the dress. The bead work on the dress is beautiful and the entire dress is so well made. . The wedding is one month away on December 1st and I can’t wait to wear it. Thank you for all your help. "
"Hi Frieta...Thank you so much for your help...it made me feel so much better when you told me the suit looked good and you helped me made the decision to buy that particular one. If there hadn't been a specific color choice for the wedding...wow...I would have taken a year to choose with all the gorgeous colors to choose from...there are so many!!! Thanks again so much!! I'll be doing business with you again, for sure!! God Bless!"
"Just a quick note to let you know the suit arrived today here. Thank you so much for your quick responses to my queries, I am more impressed with the suit than i thought! Excellent service and product!!!!!
I will surely be recommending to my friends."
"Thank you!!
Your customer service is outstanding!!! I appreciate the concern shown
regarding my order. I will certainly do business with you in the future."
"BTW, you all have EXCEPTIONAL service!!! I have emailed your site to several of my friends and family. I KNOW I will making purchases again!!! Thank you!!!"
"It was a pleasure to visit with you on the phone today. I was surprised by your prompt response to my online order.
Customer service is a lost art...but you found it."
"I am so very glad that I found your website it was such a pleasant surprise to find a website that had such nice outfits in my size. That doesn't happen very often!!"
"Thank you so much for the dresses. I got them yesterday and was over the moon. I wanted to write you and thank you for the shipment. I was wowed by the fall collection for Milano and I am sure I will be getting something from them too. Thank you so much for everything. I intend to sell your boutique to all my friends now that i have the suits to prove their goodness."
"My suit arrived and I love it. Thanks and God bless."
"Words cannot express the gratitude in our hearts for such acts of kindness and consideration that was shown us. On the behalf of myself, wife, choir, and church I want to say thanks. You and the staff went that extra mile for us. With many thanks."
"I just wanted to thank you for your prompt and effecient service. We received our order in just a few days, and in perfect condition. This was my first experience in ordering something on-line and I must say I was more than a little hesitant. But you have proved to be a great company to deal with, I'm sure we will be ordering again from you in the future - Thank you again!"
"Dear Mr. Oldham, I recently ordered a pantsuit from you to wear to my best friends daughters wedding. I had sent the picture of it to my mother, telling her I wanted to look for something similar, and being the sweet hearted lady she is, she ordered it for me as a surprise. It is so gorgeous, as a larger woman I seldom get to feel I look attractive, let alone feel pretty. This suit is so well cut and the details so fine, I feel like a princess in it. Thank you so very much, I plan on being a return customer and referring all my friends. It was also packed beautifully, I order a lot of catalog items and I was impressed you were able to send my outfit without a single wrinkle. My sons will be graduating from college in a few years and its nice to know I will be able to find that perfect outfit on your site. Thank you again, and God bless you and your family."
"Greetings, Ross and the customer services representatives of Express UR Way Boutique. I would like to let you know that I have received my dress order and that the Misty Lane Dress fits prefectly, I was so surprised to receive the item as fast as I did. I will recommend your Boutique to other friends of mine and I am sure that I will purchase items from you in the future. Again, Thank you."
"I just want to THANK YOU so very much for my dress! Oh my goodness! I MUST say that I was a sensation yesterday! Usually, I am ushering or in the choir. It is very rare that I get into the “Preacher’s Wife” thing. But because of the distinct designs and quality attire that ExpressURWay offers, when I do wear the Preacher’s Wife” hat, I am a guaranteed Traffic Stopper! The Misty Lane I ordered was totally elegant, original and fit me so nicely! You have truly spoiled me rotten! **smile** Needless to say, I will be ordering again soon . . ."
“Simply put, you guys are Amazing! The 26 suits we ordered on Friday, arrived on Monday to meet our production deadline. Nobody here in New York could do that, and yet you did! Thank You, Thank You, Thank You!”
“I love my new Misty Lanes. Your Service is terrific, and prices better than anybody on the Web. I got three gorgeous dresses for the price I would have paid for two at the other websites.”
“Thank you for taking the time to help me find the perfect matching suits for our vocal group. We are a small church, and thought we couldn’t afford to look this good, but you helped us see that we could. Thank You!”
"I just wanted to say "thank you" to Ross. You really went the extra mile for me and I can't thank you enough. I love the dress and hopefully my "big" day will go as planned. Thank You again....Customer satisfaction plus."
"Thank you for my beautiful cape-coat! You're just too good to be true!"
"Just emailing to say we are so satisfied with the prices and quick service. We rec'd our order wrinkle free and in excellent condition, we also thank-you for your joyful and pleasant spirit in placing this order... God bless and continue to prosper u and your business.. thanks again"
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