We are not responsible for lost returns.
We want you to be happy with your purchase, so we will accept returns / exchanges.
NOTE - All returns or exchanges will be charged a 20% Restocking Charge and a Store Credit will be issued for the balance. Store Credit must be used within 60 days.
We do not issue direct refunds.
We do not issue refunds because you did not order the correct size.
The size charts on our website are for reference only.
If you have ANY questions or uncertainty as to what size to order,
please call us at 1-800-828-4900 for a sizing consultation before ordering.
If you want to Return an Item, you must contact ExpressURWay by phone (1-800-828-4900) within 48 hours of receipt of item, to obtain an RMA# (Return Materials Authorization), which needs to be included with your return in order for it to be processed.
Customer is responsible for all return shipping charges of returned item.
Items returned without contacting ExpressURWay within 48 hours of receipt, without an RMA #, or returned after 15 days from delivery date will NOT be accepted for a return.
We reserve the right to deny any request for exchange or store credit for a returned item.
There is a limit of one exchange or one store credit per order.
Exchange and store credit purchases cannot be returned.
Any items Returned/Exchanged must include the attached original tags, hangers, dust-sleeve and packaging - and must be in new, un-worn condition.
Items returned that smell of perfume, smoke, etc will NOT be accepted for a return.
For hygiene reasons, Hats and Fascinators cannot be returned.
We do our best to inspect all items for defects before shipping.
In the event you receive an item with an undetected defect, we will only exchange the item with the exact same size, style, color item.
If a box is returned for reasons such as "Not Deliverable" in three attempts and so on, we can re-ship the item to you for an additional shipping charge.