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We at ExpressURWay want you to be happy with your purchase - and will make every effort to help you with your order to ensure you get exactly what you want the first time.
If you have any questions - please call us at 615-672-4454 and we will be glad to answer them for you.
Please see the section RETURNS below for the specifics on our return policies before Ordering or Returning/Exchanging an item.
SHIPPING
We ship via: UPS, FedEx, USPS.
Ground Rates Within the United States (USA48):
Suits (Quantity 1-3) - $15
If you plan to order several suits, please call us first before ordering so we can determine the least expensive shipping price for you.
Shipping Transit Times:
Transit shipping times will vary depending on destination. Call us at 615-672-4454 for an estimated transit time to your area. Within most USA48 shipping zones - typically shipping times are 7-9 business days from the time your order is confirmed and processed.
International Shipping USPS – Priority Mail Transit Times are typically 2-3 weeks (Depending on Destination).
We cannot be responsible for any delays in customs.
Canada / International / APO / FPO Orders:
Please call or email for Shipping Rates and Delivery Estimates.
We can ship to just about anywhere in the world.
However, we are not responsible for customs duties on shipments sent outside the U.S.
We can ship to APO/FPO/ APE addresses via USPS.
Other International Orders - Please call for Shipping Rates and Delivery Estimates.
Additional Charges:
Due to the size of most designer Hats and International Rate Surcharges,an additional $30 may be charged to ship Hats with suits.
PAYMENT METHODS
We accept Paypal, Mastercard, Discover, American Express, and Visa.
We do not accept checks by mail.
You can either order online, or over the phone using your credit card.
We like to get to know our customers, so please feel free to call us at (615) 672-4454, 8am-6pm CST, Monday to Friday.
POLICIES
We are a Retail Only Site. We do not sell Wholesale. We do offer group purchases at a discount if items are purchased in quantities.
Shipping Damages:
Shipping damages must be claimed within 15 days from delivery date of merchandise.
Customer is responsible for all return shipping charges of returned item.
You may return any DAMAGED ITEM for an exchange with the tags attached in the original condition.
We recommend you send your return via an insured carrier.
We are not responsible for lost returns.
RETURNS
We want you to be happy with your purchase, so we will accept returns / exchanges.. NOTE - Returns / Exchanges will be charged a 20% Restocking Charge.
We inspect all items for defects before shipping. In the event you receive an item with an undetected defect, we will only exchange the item with the exact same size, style, color item.
We do not issue refunds because you did not order the correct size.
The size charts on our website are for reference only, If you have ANY questions or uncertainty as to what size to order, please call us at 615-672-4454 for a sizing consultation before ordering.
We reserve the right to deny any request for exchange or store credit for a returned item.
All returns or exchanges will be charged a 20% Restocking Charge and a Store Credit will be issued for the balance. There is a limit of one exchange or one store credit per order. Exchange and store credit purchases cannot be returned.
We do not issue direct refunds - if an item is returned for any reason - a store credit, less restocking fees, will be issued. Store Credits must be used within 60 days.
Please contact ExpressURWay by phone (615-672-4454) within 48 hours of receipt of item before attempting to return an item.
In the event that we authorize a return, ExpressURWay will issue an RMA # which must be placed on the outside of any returned item packaging.
Items returned without contacting ExpressURWay within 48 hours of receipt, without an RMA #, or returned after 15 days from delivery date will NOT be accepted for a return.
Any items Returned/Exchanged must include the attached original tags, hangers, dust-sleeve and packaging - and must be in new, un-worn condition.
Items returned that smell of perfume, smoke, etc will NOT be accepted for a return.
For hygiene reasons, Hats and Fascinators cannot be returned.
Customer is responsible for all return shipping charges of returned item.
If a box is returned for reasons such as "Not Deliverable" in three attempts and so on, we can re-ship the item to you for an additional shipping charge.
Click Here to Display RMA Form you need to print out : RMA-Form
You MUST INCLUDE this form with any return for any reason.
"CLEARANCE" and "BLOWOUT" Items
On our website we have departments and items that are marked "Clearance" and "Blowout".
These items are sold at a significant markdown from our regularly listed items, and as such these
items are sold with the understanding that All Sales are Final, and No Exchanges or Returns can be done for these items for any reason.
RESTOCKING
If you choose not to accept an order you have placed, we will restock the merchandise and charge a restocking fee of 20% of the amount of order, plus all the freight charges and fees.
Further purchases from our store will not be permitted until the restocking fee is paid.
CANCELLATIONS
All Order Cancellations made after 24 hours from the time you placed your order are subject to a $20 Per Item Cancellation Charge - The remainder will be refunded promptly.
Express / Expedited / Drop Ship orders cannot be cancelled.
COUPON CODES
From time to time ExpressURWay will issue Coupon Codes that can be used on our website during checkout.
These coupons are ONLY issued via our internal customer email list, and are of limited duration, have an expiration date, and the discounts described will only be honored during this specified time period.
There are many coupon code sharing sites out there, that permit user submissions of coupon codes.
These websites / users have NO affiliation with ExpressURWay, and we are not obligated to honor Web Coupon Codes that we have not issued.
We do recommend that you sign up for our email list, so you can be notified of these special deals and can take advantage of the discounts.
Miscellaneous:
We are not responsible for dry cleaning damages.
Website Content is Protected by Intellectual Property Laws
Text and image files, audio and video clips, and other content on this website are the property of ExpressURWay.com, and is protected by copyright and other restrictions as well. Copyrights and other proprietary rights in the content on this website may also be owned by individuals and entities other than, and in addition to, ExpressURWay.com expressly prohibit the copying of any protected materials on this website.
ExpressURWay reserves the right to change our policies at any time, for any reason, without prior notification.
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